Hi, we are
Lorraine and Ross
together we own and manage Encore Carpet professionals
The knowledge and experience we have gained over the years is priceless in helping our clients with their carpet issues
We Work with and Specialise in helping our clients:
Solve their carpet problems quickly and effectively
- Solve their carpet problems quickly and effectively
- Protect and maintain the presentation of their properties and and commercial enterprisesSave time and money by providing a professional consultation service of what options are available
When you choose Encore Carpet Professionals you are choosing a company that has built their reputation on a foundation of trust , reliability and authenticity.
Meet Lorraine and our Team
For as long as I can remember I have always had a love for looking at house plans, colour schemes and decorating. The career of my dreams would have been to become an Interior Designer, however financially that wasn’t an option for my parents so I joined the banking industry. Several years later I got married to Ross, retrained to become a cosmetic consultant and started working for the Myer corporation at the Bendigo store. It was while we lived in Bendigo that Ross and I built our first home. I had such fun selecting all the exterior and interior finishes, paint colours, window treatments and floor coverings. Life was good. New home, secure employment, friends and family.
A new beginning
Ross and I are always looking for new opportunities and so we decided to relocate. In July 1982 we waved goodbye to the dismal weather in Bendigo and moved to Rockhampton in sunny Queensland, where we launched Springcrest Window Furnishings. Ross ran the head office and did the installations of pelmets, blinds and curtains and I was in the showroom selecting fabrics and designing window treatments for our clients. We were in our element. Then a few years later, I was asked to consult with clients, who were building new homes using Monier Roofing Tiles and PGH Bricks. This two hour consult would give a fully documented list of all the interior and exterior decisions their builder/developer would require them to select. It covered everything from exterior paint colours to door handles on the kitchen cupboards.
When it all falls into place
The knowledge and experience we have gained over the years is invaluable when it comes to serving our customers well. Today with Encore Carpet services we are solving people’s carpets problems and help them feel special in their own home. It gives us utter satisfaction to re-colour, replace and transform a damaged carpet that was declared a lost cause. The feedback we get from customers is amazing and motivates us to achieve the best possible outcome. What makes the difference with Encore’s Carpet Services is the fact that we set standards that we would be happy with if it was our own home.
The most rewarding aspect is catching up with clients after the project is finished and seeing first hand how delighted they are with the results. Over the thirty or more years that Ross and I have been in business, the thing we value the most, is the trust and faith our clients, many of whom have become longtime friends, place in us. That’s what makes it all worthwhile. Best wishes, Lorraine Pearson
“If you do what you love you will never work another day in your life”
- Marc Anthony
“We recently engaged ( husband and wife ) Lorraine and Ross Pearson to restore a severely sun faded carpet in a number of rooms in our home. Their assessment during quotation was thorough with full explanation of all the possible outcomes, yes, positives and negatives. The quote include everything we had asked for and priced very competitively. Knowledgeable, professional and hard working best describes their operation, they were meticulous in giving us what we were quoted on. Results were astounding, a good quality burgundy coloured carpet with 14 years of sun bleaching has been restored to as new condition. We were presented with some (old school ) honour and pride in workmanship. Fond regards Bede and Suzanne.”
I just want to say the biggest thank you to Lorraine and her team. This is my new little families home. With the carpets done so quick and extremely perfect, this has become our beautiful cosy home. Biggest thank you x
They do a great job too - coloured carpets in a rental that had been bleached and it came up beautifully. Highly recommend Encore
Prompt and efficient service. Will use again.
Encore carpet are the best carpet cleaners around! Very friendly and professional. Left my house spotless and the carpets beautifully fresh. Thanks guys
We had some really bad stains on our carpets as we have 2 indoor cats with the associated issues of hairballs etc etc The cost to replace would have been well over 8,000 dollars as there is over 116 square metres of carpet in the house. I found Encore Carpet Professionals on the net and got a quote for cleaning and dyeing.the total area. The price offered was a fraction of the cost of new carpets;less than 10%. Lorraine and Ross did an excellent job and I found them friendly, courtious,,extremely efficient and professional. The whole job was completed in less than 5 hours and we now have virtually new carpets and avoided the significant cost, upset and additional work you get when having new carpets laid. Ross and Lorraine are very friendly and perfectionists and nothing was a problem to them and it was a pleasure to have them in our home. We were very lucky to find Ross and Lorraine.
With two little kids and a retriever our carpets and couches were so dirty. They did an amazing job carpet and upholstery cleaning and the couches came up new. Two days later my 2yo scribbled all over our couch � and encore was straight back out to to fix it. Amazing service and quality.
Thank you so very much to Lorraine and her son for the fantastic job they did today redoing our floating stairwell carpet! It looks great and matches our new floorboards perfectly! 5 Stars!!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Great service, professional, friendly and super efficient. Love it!
Well I’m a bit biased as it’s my Family’s business but I must say my Brother Jyhe came and did my carpets today as I had pet stains and also pet odour over my rugs and with removing the stains and pet odour the carpets feel fresh and clean. It was hassle free and took just over an hour. I’m very impressed Thanks Encore.
We just finished renovations and our carpet, suede lounges and white leather lounges where all in need of cleaning. My white leather couches look amazing and so does the carpet and other lounges! Amazing customer service and would highly recommend to anybody. Thank you for such a great service and we look forward to using your services whenever needed Kind Regards