Protect Your Investment
Keep Your Carpets Healthy
Make Your Home Beautiful
Keep Your Family Healthy
Professional Stain Removal
We Specialise in removal and colour correction of most permanent stains
Why Professional Stain Removal?
We have great success at treating and removing stains if we are called before you try to fix it yourself.
What to do before we arrive.
- Blot with a clean dry towel.
- Flush with a little water and blot dry
Do not rub or pour any other products onto the stain as this can make it impossible to remove.
- Remove or scrap up as much of the food as possible working towards the centre of the stain.
- Pour a little water only on the stain and blot with a clean dry towel.
What to do with a feces (poop) stain.
- If stools are formed, pick them up with a paper towel.
- If not then use an old dust pan and gently scrap the feces onto it without pushing or brushing it into the carpet.
- If there is any residual mess and it has stained the carpet, call us and we will remove the stain and sanitize the area for you.
1300 558 794
- Nail Polish
- Candle Wax
- Soft/Energy Drinks
- Chewing Gum
- Tomato Sauce
- Fruit Juice
Carpet Cleaning and Stain Removal
are 2 different things
Our technicians are trained to identify problem stains on your carpet and will advise the best course of action. No matter what the problem Encore is only a phone call away.
1300 558 794
We use the most powerful tile cleaning equipment in the industry to ensure that your tiles are left clean and free of chemicals. The machines are expensive, but our clients are worth the investment
We are not newcomers to the industry trying to make a quick buck. We are having been passionate about tile cleaning for the past 14 years. We live and breath tile cleaning
Experience and knowledge count in carpet cleaning, leather cleaning and flood damage. We are are fully compliant with WHS policy. Clients know we are protecting their investment into their home
Why Use Us
When we book in a time we turn up at that time. We know your time is just as valuable as ours
There are no hidden charges when we quote you. We are upfront and treat you like we would like to be treated...Fairly.
Our knowledge and experience are what sets us apart. When you choose Encore, you can rest assured that your carpets and soft furnishings are in safe hands.
Frequently Asked Questions
No, you don’t need to be present while we clean. Many clients feel perfectly comfortable leaving our technicians unattended while they work or run errands. Usually, clients will meet our cleaning technicians when they arrive, but they can also arrange to leave a key in a designated spot or have a neighbour, friend or relative give entry to the cleaners.
Our technicians do not move any large furniture items when they do a carpet clean.
Should you require furniture removal this will either need to be arranged prior to our arrival or we can provide a quote for this service.
Steam cleaning or Hot Water Extraction is the preferred method of carpet cleaning as recommended by most carpet manufactures.
It goes without saying that a great cleaning company will do whatever it takes to get the job done right. Cleaning times depend on the ease of set-up, stains, soil levels, furniture moving and more. Generally you should allow 2-3 hours depending on the area to be cleaned.
There is a difference between staining and soiling. Our advance carpet clean will remove surface dirt, grime and general soiling. Should your carpet require additional specialised stain removal our technician will advise and quote this on the day of service.
Professional carpet cleaners have access to the latest and most effective cleaning products and solutions available and are trained to use them with caution. The products used in homes are safe for both children and pets when completely dry, but it’s always a good idea to keep them away during the cleaning process. Be sure to keep children and pets away from the vehicle and machinery to minimise the possibility of an accident.
Drying times vary, depending on a number of factors, including the amount of cleaning that is needed, the humidity, carpet thickness, central heating and more. Commercial grade, truck-mounted systems are usually equipped with powerful vacuums that significantly cut down drying times. Most clients report that it their carpets are completely dry within 1 to 2 hours. In general, it’s always a good idea to plan around the 2 hour mark.
Regular vacuuming is one of the best maintenance activities you can do on your own. Most vacuuming, however, is done to quickly and even the best household vacuums can’t be as effective when you move to fast. Give your vacuum time to lift the carpet pile, agitate it and remove the soils. Most soils are dry and can be removed properly if vacuumed promptly and properly. Spills should be treated as soon as possible to avoid staining. Before leaving your home, your carpet cleaning technicians should recommend the time for your next professional cleaning. Following their suggestion as well as your carpet manufacturer’s requirement should help keep your carpets looking fresh for years.