OUR STORY

Meet Lorraine and our Team

For as long as I can remember, I have loved looking at house plans, colour schemes and decorating. The career of my dreams would have been to become an interior designer, but financially, that wasn’t an option for my parents, so I joined the banking industry.

Several years later, I married Ross, retrained to become a cosmetic consultant and started working for the Myer corporation at the Bendigo store. While we lived in Bendigo, Ross and I built our first home. I had fun selecting all the exterior and interior finishes, paint colours, window treatments and floor coverings. Life was good. New home, secure employment, friends and family.

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A New Beginning

Ross and I have always been looking for new opportunities, so we relocated. In July 1982, we waved goodbye to the dismal weather in Bendigo and moved to Rockhampton in sunny Queensland, where we launched Springcrest Window Furnishings.

Ross ran the head office and installed pelmets, blinds and curtains. I was in the showroom, selecting fabrics and designing window treatments for our clients. We were in our element. Then a few years later, I was asked to consult with clients who were building new homes using Monier Roofing Tiles and P.G.H. Bricks.

This two-hour consult would give a fully documented list of all the interior and exterior decisions their builder/developer would require them to select. It covered everything from exterior paint colours to door handles on the kitchen cupboards.

When It All Falls Into Place

The knowledge and experience we have gained over the years are invaluable in serving our customers well. Today, with Encore Carpet Professionals, we solve people’s carpets problems and help them feel special in their homes. It gives us utter satisfaction to re-colour, replace and transform a damaged carpet declared a lost cause. The feedback we get from customers is fantastic and motivates us to achieve the best possible outcome. What makes the difference with Encore Carpet Professionals is that we set standards that we would be happy with if it were our own home.

The most rewarding aspect is catching up with clients after the project is finished and seeing how delighted they are with the results. Over the thirty or more years that Ross and I have been in business, we most value the trust and faith our clients, many of whom have become longtime friends, place in us. That’s what makes it all worthwhile.

Best wishes, Lorraine Pearson

“If you do what you love, you will never work another day in your life.”- Marc Anthony

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